Solarcovers.com: I purchased a solar cover from them a year ago...
Solarcovers.com Ulasan pelanggan oleh pengguna GetHuman ~Pissed in Vegas dari November 21, 2017
Latar belakang kes ~Pissed in Vegas
GetHuman:~Pissed in Vegas - bolehkah anda memberitahu pelanggan Solarcovers.com kami yang lain kapan kes anda berlaku?
~Pissed in Vegas:Yup. Jam afternoon, pada November 14.
GetHuman:Adakah anda menghubungi Solarcovers.com, dan jika demikian, bagaimana?
GetHuman:Dan antara Solarcovers.com masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~Pissed in Vegas senarai masalah biasa Solarcovers.com)
~Pissed in Vegas:"Warranty claim" itulah sebabnya saya mencuba to call.
Ulasan ~Pissed in Vegas terhadap Solarcovers.com perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Solarcovers.com GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~Pissed in Vegas:I purchased a solar cover from them a year ago. Shipping was fair considering the size of the box. Now fast forward to this year. I purchased a new Solar Cover Reel.....THREE WEEKS ago. Paid through Paypal, which I have a receipt of payment, yet I never received a tracking number, I called last week... was in que for ** minutes finally customer support answered, Kyle Burngasser. Granted he took the brint of my frustration and still maintained his cool but then took him close to ** minutes to figure out that the item was out of stock and discontinued... yet it still shows for sale on their website. I was told he would immediately ship out an upgrade which was in stock and I have an email confirmation from him stating that they were shipping out immediately. Over a week has gone by, no package no tracking number. I called left messages... could not get an answer. I then receive an email a few days later: "There was no way we could get anything out to fast enough because of how
GetHuman:Mari kita mengukur pengalaman anda menghubungi Solarcovers.com. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Solarcovers.com?
~Pissed in Vegas:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~Pissed in Vegas:Saya akan memberi mereka three daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Solarcovers.com untuk mengatasi masalah anda dengan cepat dan berkesan?
~Pissed in Vegas:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Solarcovers.com lain?
~Pissed in Vegas:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Solarcovers.com mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~Pissed in Vegas diambil dari Solarcovers.com masalah perkhidmatan pelanggannya yang berlaku pada November 14, 2017.