Sheraton Hotels: Hi there, I was very excited about this stay, a...
Sheraton Hotels Ulasan pelanggan oleh pengguna GetHuman ~Theresa75 dari November 2, 2017
Latar belakang kes ~Theresa75
GetHuman:~Theresa75 - bolehkah anda memberitahu pelanggan Sheraton Hotels kami yang lain kapan kes anda berlaku?
~Theresa75:Yup. Jam morning, pada Oktober 23.
GetHuman:Adakah anda menghubungi Sheraton Hotels, dan jika demikian, bagaimana?
GetHuman:Dan antara Sheraton Hotels masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~Theresa75 senarai masalah biasa Sheraton Hotels)
~Theresa75:"Change booking" itulah sebabnya saya mencuba to call.
Ulasan ~Theresa75 terhadap Sheraton Hotels perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Sheraton Hotels GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~Theresa75:Hi there, I was very excited about this stay, and am really disappointed with its outcome. I travel a lot, and to be honest- this was one of the worst experiences I have ever had at any hotel. I was only in NY for one day and night, and spent * hours of it waiting to be allowed into my room. Check-in was at *pm, and I finally got into my room around *:**pm. I even arrived at *pm to see if I could check in early. The front desk said there were problems with the cleaning staff, and they were still working on my room, and it would only be about a ** minute wait. One hour later they said they could not reach the maids to see what was going on. I spent * hours just sitting and waiting in the hotel lobby with my luggage, while I could have been out doing what I went to NY in the first place for. It was obvious after I was finally let into my room at *:**pm that is was not a problem caused by the cleaning staff as I was told. This was a blatant lie on the front desk's part. There was no clea
GetHuman:Mari kita mengukur pengalaman anda menghubungi Sheraton Hotels. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Sheraton Hotels?
~Theresa75:Saya memberi mereka three dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~Theresa75:Saya akan memberi mereka four daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Sheraton Hotels untuk mengatasi masalah anda dengan cepat dan berkesan?
~Theresa75:Untuk itu saya katakan three daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Sheraton Hotels lain?
~Theresa75:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Sheraton Hotels mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~Theresa75 diambil dari Sheraton Hotels masalah perkhidmatan pelanggannya yang berlaku pada Oktober 23, 2017.