Samsung: Very very upset with a refrigerator freezer I b...

Samsung Ulasan pelanggan oleh pengguna GetHuman GetHuman-kathyp dari Disember 1, 2017

Background on GetHuman-kathyp's case

GetHuman: GetHuman-kathyp - can you tell our other Samsung customers when your case took place?
GetHuman-kathyp: Sure. It was morning, on November 23.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman-kathyp: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kathyp a list of common Samsung problems)
GetHuman-kathyp: "Returns" was why I was trying to call.

GetHuman-kathyp's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kathyp: Very very upset with a refrigerator freezer I bought few years ago. Service man out * times. Lost...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-kathyp: Very very upset with a refrigerator freezer I bought few years ago. Service man out * times. Lost much in food several times
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
GetHuman-kathyp: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kathyp: I'd give them a four out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
GetHuman-kathyp: For that I would say three out of five.
GetHuman: And finally- any advice for other Samsung customers?
GetHuman-kathyp: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Samsung mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kathyp taken from his Samsung customer service problem that occurred on November 23, 2017.


1.58 of 5 stars | 344 reviews

GetHuman-kathyp's Samsung Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Samsung, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Samsung in any way.

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