SafeLink: Didn't receive my min. on *st as I usually do...

SafeLink Ulasan pelanggan oleh pengguna GetHuman ~Anonymous dari November 26, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other SafeLink customers when your case took place?
~Anonymous: Sure. It was evening, on November 20.
GetHuman: Did you reach out to SafeLink, and if so, how?
~Anonymous: I used the 800-378-1684 number I found for on the GetHuman SafeLink customer phone number page I was on: SafeLink Customer Service Phone Number
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common SafeLink problems)
~Anonymous: "Technical support" was why I was trying to call.

~Anonymous's review of SafeLink customer service

GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Didn't receive my min. on *st as I usually do. Called and found person very difficult. Was told that I was supposed to "reactivate" my phone. Could not give me a reason why was "de"activated. Explained I had *** more service days on my phone. Ignored me when I questioned about the days. Gave me a phone * to call to reactivate. Well,I was disconnected. I have * cell min. left and no resolution. I will try this number but, I believe it is the same one I called. Had to use another person's phone. Was going to go w* Assurance but they seem even worse.
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a three out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
~Anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other SafeLink customers?
~Anonymous: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk SafeLink mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his SafeLink customer service problem that occurred on November 20, 2017.

SafeLink

2.08 of 5 stars | 685 reviews

~Anonymous's SafeLink Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like SafeLink, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with SafeLink in any way.

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