Panera bread overcharged me twice to the tune o...
Panera Bread Ulasan pelanggan oleh pengguna GetHuman GetHuman-fergust dari Disember 3, 2017
Latar belakang kes GetHuman-fergust
GetHuman:GetHuman-fergust - bolehkah anda memberitahu pelanggan Panera Bread kami yang lain kapan kes anda berlaku?
GetHuman-fergust:Yes I can. Jam late at night, pada November 24.
GetHuman:Adakah anda menghubungi Panera Bread, dan jika demikian, bagaimana?
GetHuman:Dan antara Panera Bread masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-fergust senarai masalah biasa Panera Bread)
GetHuman-fergust:"Overcharge/Strange charge" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-fergust terhadap Panera Bread perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Panera Bread GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-fergust:Panera bread overcharged me twice to the tune of *** USD!
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 11/24/17?
GetHuman-fergust:I went to Panera Bread to purchase * $** dollar gift cards. When I went there the shift manager on duty was very helpful, and assisted me with my order. We swiped my card once for a total charge of **$. **On my side the POS said "Approved" on his side the POS said something to the effect of declined. ****** asked me to swipe my card a second time. The same thing happened. This time, I snapped a picture of the POS saying my charge was "approved". ***** insisted that the charge went through. I then checked my bank's app. There were TWO **$ pending transactions on my account. ***** insisted that my account was not charged. I then called my bank, Santander. Santander told me the charges were on my account as pending transactions. I put the bank representative on speaker. ****** did not believe the person on the other end was from the bank or that they were telling the truth. **At this point I began to get frustrated. Santander told me to contact Panera Bread corporate to complain about the issue. Santander told me that there was nothing they could do about this as the charges had to go through before I could dispute them. **I asked Ruben for the email for corporate for or ***** who is the general manager of Panera Bread at that location. He gave me the Panera Bread "central" number and the first name of the GM, himself and another representative ******. ******* was much more helpful and did not doubt my integrity as Ruben did. Ruben told me that there was no email for anyone in the store and I asked him for this information specifically. I called the central number twice and left * voicemails. Two for the admin assistant and one for ext **. Can't remember who this was. **Here is my complaint: I am now out of $*** and I have nothing to show for it. I am late to the party I was going to. I wanted to give * of my friends the $** cards as gifts, now I cannot. I've had to purchase * other cards for a lesser amount of money as I cannot afford to spend the same amount that I was going to spend (well which I have actually spent) at Panera. I am also late for said party. I am writing this email now as opposed to after the party because the details need to be fresh in my mind and I work * days a week. I worked today and I will be working tomorrow. I don't have the time to be writing these long emails. **I am very disappointed in the situation but equally with the customer service. I don't appreciate having my integrity doubted by the store management. I am not a thief and would not concoct some scheme to swindle Panera Bread out of a measly $***. **I will be making my displeasure known to anyone and any site that I feel will be able to help me resolve this situation. I need it resolved very quickly. That $*** belongs to me and I worked very hard for it. Believe me.**Here is my Yelp review of the situation:*https:**www.yelp.com*review*share*-MN*HvzroFTcybmg*LZvkg*review*gaz**QO*A*CEBhdXmiLwAg*I have not yet contacted the better business bureau or any business regulators as of yet. I haven't made any other social media posts besides the one on Yelp. My hope is that this can be resolved quickly and courteously. This will ofcourse be added to my experiences on any review sites. Thank you.
GetHuman:Mari kita mengukur pengalaman anda menghubungi Panera Bread. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Panera Bread?
GetHuman-fergust:Saya memberi mereka four dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-fergust:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Panera Bread untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-fergust:Untuk itu saya katakan two daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Panera Bread lain?
GetHuman-fergust:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Panera Bread mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-fergust diambil dari Panera Bread masalah perkhidmatan pelanggannya yang berlaku pada November 24, 2017.