GetHuman:GetHuman-jessejon - bolehkah anda memberitahu pelanggan Old Navy kami yang lain kapan kes anda berlaku?
GetHuman-jessejon:Yeah. Jam late at night, pada November 28.
GetHuman:Adakah anda menghubungi Old Navy, dan jika demikian, bagaimana?
GetHuman:Dan antara Old Navy masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-jessejon senarai masalah biasa Old Navy)
GetHuman-jessejon:"Return an Order" itulah sebabnya saya mencuba to call.
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Old Navy GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-jessejon:Terrible website layout caused me to miss out, yet again, on purchasing my friend's shoes for int...
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 11/28/17?
GetHuman-jessejon:Terrible website layout caused me to miss out, yet again, on purchasing my friend's shoes for international shipping from the US to Canada.**Long story short, I tried to look into getting my friend a pair of shoes mid-December from Old Navy. **Shockingly, contrary to what every single indicator on the website was telling me, there was no more pairs of shoes in a size * in my city or in the surrounding areas.. Or in my country. Even though I went to three locations that, according to their website, were supposed to have the shoes in stock.**So I waited to look into an online purchase. Easy enough, right? No. Their finicky website repeatedly had the item up for sale, only for it to give me a "this item has recently sold out" statement every time I tried to check out.**Finally, OVER AN ENTIRE MONTH LATER, I had managed to catch it when it had apparently not sold out. I go through and.. Boom. Hit a wall. They're asking me for my ZIP code, despite the fact that I've already set up my account to allow me to have international shipping TWICE. **So I go back, fix up the situation, and.. Nothing changes. Back to shipping to a ZIP code for the states. Change it back again, and lo and behold it actually works. So I go through the process of putting in my information* payment info, address, etc. This takes about two to three minutes. I'm about to click "check out" when a message pops up telling me that my session has expired, so I'm kicked back into the previous screen, where APPARENTLY THE SHOES HAVE SOLD OUT AGAIN IN THE RIGHT SIZE. **It's getting ridiculous at this point. It should not be this difficult to purchase a single pair of shoes. I'm getting tired of jumping through hoops. To be specific, these are the Faux-Suede Zip Ankle Boots, black, in size *. They also apparently exist in a time loop, because I can't seem to ever buy them despite the Old Navy website repeatedly leading me on. It's currently *:** in the morning, and while I was hoping to have a good nights sleep after finally ordering the shoes.. I can't, because I can't order the shoes. Again. **Would anybody be willing to help me purchase the item, for good this time? It'd be greatly appreciated.
GetHuman:Mari kita mengukur pengalaman anda menghubungi Old Navy. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Old Navy?
GetHuman-jessejon:Saya memberi mereka three dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-jessejon:Saya akan memberi mereka one daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Old Navy untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-jessejon:Untuk itu saya katakan three daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Old Navy lain?
GetHuman-jessejon:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Old Navy mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-jessejon diambil dari Old Navy masalah perkhidmatan pelanggannya yang berlaku pada November 28, 2017.