Nintendo: WTF every option pretty much tells you to go on...
Nintendo Ulasan pelanggan oleh pengguna GetHuman ~Me dari November 26, 2017
Background on ~Me's case
GetHuman: ~Me - can you tell our other Nintendo customers when your case took place?
~Me: Yeah. It was afternoon, on November 24.
GetHuman: Did you reach out to Nintendo, and if so, how?
GetHuman: And which of these common Nintendo customer issues best describes the reason you wanted to talk to them?
(Shows ~Me a list of common Nintendo problems)
~Me: "Warranty claim" was why I was trying to call.
~Me's review of Nintendo customer service
GetHuman: So how would you sum up your experience for GetHuman's Nintendo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Me: WTF every option pretty much tells you to go online, without an order or repair number, reaching a human is impossible
GetHuman: Let's quantify your experience contacting Nintendo. On a scale of 1 to 5, how easy is it go get help on a Nintendo problem?
~Me: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Me: I'd give them a five out of five on communication.
GetHuman: And what about Nintendo's ability to quickly and effectively address your problem?
~Me: For that I would say five out of five.
GetHuman: And finally- any advice for other Nintendo customers?
~Me: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Nintendo mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Me taken from his Nintendo customer service problem that occurred on November 24, 2017.