Navy Federal Credit Union: I was looking for the collections line to pay o...

Navy Federal Credit Union Ulasan pelanggan oleh pengguna GetHuman ~773Mod dari November 20, 2017

Background on ~773Mod's case

GetHuman: ~773Mod - can you tell our other Navy Federal Credit Union customers when your case took place?
~773Mod: Yes I can. It was afternoon, on November 16.
GetHuman: Did you reach out to Navy Federal Credit Union, and if so, how?
~773Mod: I used the 888-842-6328 number I found for on the GetHuman Navy Federal Credit Union customer phone number page I was on: Navy Federal Credit Union Customer Service Phone Number
GetHuman: And which of these common Navy Federal Credit Union customer issues best describes the reason you wanted to talk to them?
(Shows ~773Mod a list of common Navy Federal Credit Union problems)
~773Mod: "Setup an account" was why I was trying to call.

~773Mod's review of Navy Federal Credit Union customer service

GetHuman: So how would you sum up your experience for GetHuman's Navy Federal Credit Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~773Mod: I was looking for the collections line to pay off my debt and the only thing I got was notice of a **.** due at the end of the week.What is the number for someone who can help me negotiate a pay off amount. The one who answered was a little hostile.
GetHuman: Let's quantify your experience contacting Navy Federal Credit Union. On a scale of 1 to 5, how easy is it go get help on a Navy Federal Credit Union problem?
~773Mod: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~773Mod: I'd give them a three out of five on communication.
GetHuman: And what about Navy Federal Credit Union's ability to quickly and effectively address your problem?
~773Mod: For that I would say five out of five.
GetHuman: And finally- any advice for other Navy Federal Credit Union customers?
~773Mod: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Navy Federal Credit Union mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~773Mod taken from his Navy Federal Credit Union customer service problem that occurred on November 16, 2017.

Navy Federal Credit Union

4.25 of 5 stars | 30 reviews

~773Mod's Navy Federal Credit Union Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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