I am disgusted with Metro PCs. I had a Zte with...
Metro PCS Ulasan pelanggan oleh pengguna GetHuman GetHuman-mismelod dari Disember 2, 2017
Background on GetHuman-mismelod's case
GetHuman: GetHuman-mismelod - can you tell our other Metro PCS customers when your case took place?
GetHuman-mismelod: Yeah. It was afternoon, on November 29.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mismelod a list of common Metro PCS problems)
GetHuman-mismelod: "Returns" was why I was trying to call.
GetHuman-mismelod's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mismelod: I am disgusted with Metro PCs. I had a Zte with insurance and wgenbu took it to the corporate sto...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-mismelod: I am disgusted with Metro PCs. I had a Zte with insurance and wgenbu took it to the corporate store in Woodward in Detroit, u was told that the phone was outdated and it was my fault that the phone charging port was bent. It wasn't. It was wear and tear. Fairly. I am a US Ammy Veteran and had to grab a phone I could afford at the time and I hate it. I am having problems with the Koyocera Wave too and what a down grade. I was offered a Stylus which I did not want. I am very disappointed. The lady at the corporate office in Southfield, Mi assured me that my phone would not be disconnected. It was. This has been a terrible run around and I was wondering if you guys held to exceptional customer service. I need a phone line my ZTE. IT HAS BOW BEEN DESTROYED. I AM A VETERQN with Brain Injury and Brain Disease and I needed that big screen for my impaired vision. The corporate stores were both rude. Is there ANYWAY Metro PCs and support the complaint of a Disabled Veteran and get me a free phone equal to the size and amount I paid for my ZTE ***** I LOVED that phone and I paid on the $**.** plan.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
GetHuman-mismelod: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mismelod: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
GetHuman-mismelod: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
GetHuman-mismelod: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Metro PCS mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mismelod taken from his Metro PCS customer service problem that occurred on November 29, 2017.