Marriott Hotels and Resorts: i called to book * rooms in muscle shoals. i c...
Marriott Hotels and Resorts Ulasan pelanggan oleh pengguna GetHuman ~nancy murphy dari November 21, 2017
Latar belakang kes ~nancy murphy
GetHuman:~nancy murphy - bolehkah anda memberitahu pelanggan Marriott Hotels and Resorts kami yang lain kapan kes anda berlaku?
~nancy murphy:Yes I can. Jam late at night, pada November 19.
GetHuman:Adakah anda menghubungi Marriott Hotels and Resorts, dan jika demikian, bagaimana?
GetHuman:Dan antara Marriott Hotels and Resorts masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~nancy murphy senarai masalah biasa Marriott Hotels and Resorts)
~nancy murphy:"Overcharge/Strange charge" itulah sebabnya saya mencuba to call.
Ulasan ~nancy murphy terhadap Marriott Hotels and Resorts perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Marriott Hotels and Resorts GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~nancy murphy:i called to book * rooms in muscle shoals. i could barely understand the operator and he didn't understand me very well. he was very polite and nice. he wanted to know who would be staying in ea. room which didn't make sense since i wanted them all in my name. it took quite a while to explain that and he went on to get the names. after the first name he put me on hold for about ** min. coming back with a confirmation number and wanting the *nd name. after more explanation he put me on hold for about ** min. i hung up and called back wanting everything cancelled. had to go through everything with her and i ended up having to give her all of the names so she could cancel them in individual names. both operators said they would send email conformation of which i never received. i would not ever stay at a marriott if i had to depend on this reservation number. i ended up calling the hotel itself. to make reservations. the whole process with the reservation number probably to
GetHuman:Mari kita mengukur pengalaman anda menghubungi Marriott Hotels and Resorts. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Marriott Hotels and Resorts?
~nancy murphy:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~nancy murphy:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Marriott Hotels and Resorts untuk mengatasi masalah anda dengan cepat dan berkesan?
~nancy murphy:Untuk itu saya katakan two daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Marriott Hotels and Resorts lain?
~nancy murphy:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Marriott Hotels and Resorts mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~nancy murphy diambil dari Marriott Hotels and Resorts masalah perkhidmatan pelanggannya yang berlaku pada November 19, 2017.