LabCorp: I am an RN and medically complex patient, from...
LabCorp Ulasan pelanggan oleh pengguna GetHuman GetHuman-juliedi dari November 30, 2017
Latar belakang kes GetHuman-juliedi
GetHuman:GetHuman-juliedi - bolehkah anda memberitahu pelanggan LabCorp kami yang lain kapan kes anda berlaku?
GetHuman-juliedi:Sure. Jam morning, pada November 20.
GetHuman:Adakah anda menghubungi LabCorp, dan jika demikian, bagaimana?
GetHuman:Dan antara LabCorp masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-juliedi senarai masalah biasa LabCorp)
GetHuman-juliedi:"I have a billing error" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-juliedi terhadap LabCorp perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan LabCorp GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-juliedi:I am an RN and medically complex patient, from ****-** Labcorp lost all my stat and routine lab results from my Toxicologist. I sent a letter to Arizona Department of Health Services who regulates, CLIA, the regulatory agency that polices the labs. The compliacance officer from LabCorp was pleasant but took a long time to return calls and emails. The last email I sent was returned, thus the letter to the Arizona Department of Health Services. Why would I dig thru all my lab results to give them to put in the computer and why would my world re-nown MD toxicologist want to waste time fixing their problem . So the supervisors know me by first name. I have cited them for not reviewing my name and DOB on the lab tubes, are the results really mine? No nametags! Asked for a supervisor, no business cards, advised by employee, "We are all supervisors." Since they cannot get my lab draws correct and put me at the end of the day, when I have an appointment, so they can try to get the right labs. Therefore, I drive * hours round trip to a local hospital to get my labs drawn and reported correctly. I would recommend Sonora Labs, but my healthplan does not contract with them, maybe they would if CLIA wrote them a letter and you all contact the State Department of Insurance and file a report using CLIA, regulatory criteria. CLIA documents and is a part of the federal government watchdog agencies. Just mention the word CLIA to a lab person and watch their reaction! Prayers to live and get the right lab results! Google CLIA!!!!
GetHuman:Mari kita mengukur pengalaman anda menghubungi LabCorp. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah LabCorp?
GetHuman-juliedi:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-juliedi:Saya akan memberi mereka three daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan LabCorp untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-juliedi:Untuk itu saya katakan four daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan LabCorp lain?
GetHuman-juliedi:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk LabCorp mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-juliedi diambil dari LabCorp masalah perkhidmatan pelanggannya yang berlaku pada November 20, 2017.