Krispy Kreme: I am a very unsatisfied customer as I went into...
Krispy Kreme Ulasan pelanggan oleh pengguna GetHuman ~Ms.Wade dari November 18, 2017
Latar belakang kes ~Ms.Wade
GetHuman:~Ms.Wade - bolehkah anda memberitahu pelanggan Krispy Kreme kami yang lain kapan kes anda berlaku?
~Ms.Wade:Yeah. Jam afternoon, pada November 9.
GetHuman:Adakah anda menghubungi Krispy Kreme, dan jika demikian, bagaimana?
GetHuman:Dan antara Krispy Kreme masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~Ms.Wade senarai masalah biasa Krispy Kreme)
~Ms.Wade:"Delivery problem" itulah sebabnya saya mencuba to call.
Ulasan ~Ms.Wade terhadap Krispy Kreme perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Krispy Kreme GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~Ms.Wade:I am a very unsatisfied customer as I went into store ***** in Brandon FL on Monday *********. As I placed an order at *:**am for ** doughnut holes the clerk ranged me up & gave me the box of doughnuts that were on display. I was the only one in the store at this time. Once i made it outside to my car I touched the doughnuts & realized that they were ice cold. So when I went back into the store to advise the clerk, she stated that the only thing she could do was place them in the microwave. As she took my box to the back, she then came back and stated that the microwave was broken & she was advised by her manager "Cassandra" that they were not allowed to warm doughnuts up for customers. So as I proceeded to ask for a fresh batch of doughnut holes (as the HOT light was on) she stated that they didn't have any and the only ones they had were the one's that they made at *:**am this morning. Very upset at this time I requested a full refund. The clerk then took the doughnut box from me &
GetHuman:Mari kita mengukur pengalaman anda menghubungi Krispy Kreme. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Krispy Kreme?
~Ms.Wade:Saya memberi mereka three dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~Ms.Wade:Saya akan memberi mereka one daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Krispy Kreme untuk mengatasi masalah anda dengan cepat dan berkesan?
~Ms.Wade:Untuk itu saya katakan five daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Krispy Kreme lain?
~Ms.Wade:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Krispy Kreme mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~Ms.Wade diambil dari Krispy Kreme masalah perkhidmatan pelanggannya yang berlaku pada November 9, 2017.