JCPenney Card Services: I called to question a late fee and a new balan...
JCPenney Card Services Ulasan pelanggan oleh pengguna GetHuman ~Anonymous dari November 19, 2017
Latar belakang kes ~Anonymous
GetHuman:~Anonymous - bolehkah anda memberitahu pelanggan JCPenney Card Services kami yang lain kapan kes anda berlaku?
~Anonymous:Yeah. Jam middle of the night, pada November 14.
GetHuman:Adakah anda menghubungi JCPenney Card Services, dan jika demikian, bagaimana?
GetHuman:Dan antara JCPenney Card Services masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~Anonymous senarai masalah biasa JCPenney Card Services)
~Anonymous:"Lower my rate" itulah sebabnya saya mencuba to call.
Ulasan ~Anonymous terhadap JCPenney Card Services perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan JCPenney Card Services GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~Anonymous:I called to question a late fee and a new balance that appeared on my current statement as I had paid off the balance in full * weeks earlier. When I was put through to a GE Captial cs rep I was greeted with a loud, sarcastic "Hello???". When I did not respond immediately, the cs rep became even more rude and continued to yell "hello" into the phone. I hesitated before responding b*c I thought I must have misdialed and possibly called a residential number. What business answers a call w*o identifying themselves or their company? When I began to explain my situation this rep, Mark, became very rude, condescending and standoffish with me. To be treated in that manner was very insulting, threatening, and disrespectful. I even asked to have my account closed out at one point. He wanted to make me feel as though this error was my fault and that I was trying to pull something by asking to have fees removed. It turns out it was an online glitch...not my fault! Although it appeared the
GetHuman:Mari kita mengukur pengalaman anda menghubungi JCPenney Card Services. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah JCPenney Card Services?
~Anonymous:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~Anonymous:Saya akan memberi mereka three daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan JCPenney Card Services untuk mengatasi masalah anda dengan cepat dan berkesan?
~Anonymous:Untuk itu saya katakan two daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan JCPenney Card Services lain?
~Anonymous:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk JCPenney Card Services mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~Anonymous diambil dari JCPenney Card Services masalah perkhidmatan pelanggannya yang berlaku pada November 14, 2017.