Ikea: Complaint
Ikea Ulasan pelanggan oleh pengguna GetHuman GetHuman-beckysal dari Disember 7, 2017
Latar belakang kes GetHuman-beckysal
GetHuman:GetHuman-beckysal - bolehkah anda memberitahu pelanggan Ikea kami yang lain kapan kes anda berlaku?
GetHuman-beckysal:Sure. Jam morning, pada November 29.
GetHuman:Adakah anda menghubungi Ikea, dan jika demikian, bagaimana?
GetHuman:Dan antara Ikea masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-beckysal senarai masalah biasa Ikea)
GetHuman-beckysal:"Cancel order" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-beckysal terhadap Ikea perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Ikea GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-beckysal:Complaint
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 11/29/17?
GetHuman-beckysal:I placed an order ******* for kitchen cabinets. I had called several times prior to this to clarify the process and timeframe for delivery and was told every time *-* weeks. I waited to order as long as possible to see if a kitchen even was coming but soon enough to give an extra week for delivery in case of delay. I was given an estimated delivery date of ****. As of today I still do not have cabinets and the delivery company cannot tell me a firm date on delivery. They are stating it could be as late as *******. I am aware that ******* was an estimated date but no where does it state that the estimated date can be up to two full weeks from the actual date. I can see several days but * weeks is unacceptable. I live * hours from an Ikea and absolutely would have ordered in the store if this information had been made clear in any way. I will have installers waiting with no product to install this weekend if they are not delivered by ******. I would like to see your policy updated to inform purchasers of the potential wait time. Every time I have spoken to someone about time frames I had given my zip code and was still quoted the *-* weeks. Also, please forward this complaint to an appropriate party to see about having all or part of my delivery refunded. This grossly inaccurate date has caused a delay that will set my project back several weeks as my installers are not able to return until ****. As stated before, I would have picked the items up in person at the Ikea Merriam if your delivery policy was accurately described over the phone or online. Please contact me as soon as possible to have this issue resolved.*Thank you, *Becky Salz
GetHuman:Mari kita mengukur pengalaman anda menghubungi Ikea. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Ikea?
GetHuman-beckysal:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-beckysal:Saya akan memberi mereka three daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Ikea untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-beckysal:Untuk itu saya katakan four daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Ikea lain?
GetHuman-beckysal:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Ikea mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-beckysal diambil dari Ikea masalah perkhidmatan pelanggannya yang berlaku pada November 29, 2017.