Hulu: Terrible customer service over all. The first t...
Hulu Ulasan pelanggan oleh pengguna GetHuman ~Mark dari November 20, 2017
Background on ~Mark's case
GetHuman: ~Mark - can you tell our other Hulu customers when your case took place?
~Mark: Sure. It was evening, on November 11.
GetHuman: Did you reach out to Hulu, and if so, how?
GetHuman: And which of these common Hulu customer issues best describes the reason you wanted to talk to them?
(Shows ~Mark a list of common Hulu problems)
~Mark: "Overcharge/Strange charge" was why I was trying to call.
~Mark's review of Hulu customer service
GetHuman: So how would you sum up your experience for GetHuman's Hulu customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mark: Terrible customer service over all. The first time I called I never received a call back. Was still being charged after cancellation of account
GetHuman: Let's quantify your experience contacting Hulu. On a scale of 1 to 5, how easy is it go get help on a Hulu problem?
~Mark: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mark: I'd give them a two out of five on communication.
GetHuman: And what about Hulu's ability to quickly and effectively address your problem?
~Mark: For that I would say five out of five.
GetHuman: And finally- any advice for other Hulu customers?
~Mark: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Hulu mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Mark taken from his Hulu customer service problem that occurred on November 11, 2017.