Herff Jones: customer service
Herff Jones Ulasan pelanggan oleh pengguna GetHuman GetHuman-kmweisbe dari Disember 8, 2017
Latar belakang kes GetHuman-kmweisbe
GetHuman:GetHuman-kmweisbe - bolehkah anda memberitahu pelanggan Herff Jones kami yang lain kapan kes anda berlaku?
GetHuman-kmweisbe:Yes I can. Jam morning, pada Disember 1.
GetHuman:Adakah anda menghubungi Herff Jones, dan jika demikian, bagaimana?
GetHuman:Dan antara Herff Jones masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-kmweisbe senarai masalah biasa Herff Jones)
GetHuman-kmweisbe:"Track order" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-kmweisbe terhadap Herff Jones perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Herff Jones GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-kmweisbe:customer service
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 12/01/17?
GetHuman-kmweisbe:Edwin from customer service is the worst person I have ever dealt with. He got on a personal level telling me my misprint was not a big deal because they are just college graduation announcements and doesn't matter if they get shipped out * weeks before the ceremony or not. He has no place to say that, and isn't the customer supposed to always be right. After countless hours waiting, my husband had to get a hold of you again to cancel my order and he went on to say the same things to him about my account. In addition he said he would refund my initial shipping fee and only look into refunding anything else. It had been well over a month from my initial purchase. He was very rude and not very helpful as I am a teacher and was trying to take care of this in a timely manner during my day during my lesson. He had no sense of respect or time for anyone else but himself. He should NOT be working as a customer service rep, and I would be disappointed if nothing happened to him because of this misconduct. The second woman I had talked to was extremely helpful and warm. She took care of my refund and was very respectful, helped me, and understood I was on a time crunch. She went on to apologize for Edwin's rude behavior and was very respectful. If I would have dealt with her in the first place I would not have been taking my business elsewhere.
GetHuman:Mari kita mengukur pengalaman anda menghubungi Herff Jones. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Herff Jones?
GetHuman-kmweisbe:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-kmweisbe:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Herff Jones untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-kmweisbe:Untuk itu saya katakan five daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Herff Jones lain?
GetHuman-kmweisbe:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Herff Jones mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-kmweisbe diambil dari Herff Jones masalah perkhidmatan pelanggannya yang berlaku pada Disember 1, 2017.