HealthCare.gov: my husband just spent * hours today on the phon...
HealthCare.gov Ulasan pelanggan oleh pengguna GetHuman GetHuman-emiliabe dari Disember 1, 2017
Latar belakang kes GetHuman-emiliabe
GetHuman:GetHuman-emiliabe - bolehkah anda memberitahu pelanggan HealthCare.gov kami yang lain kapan kes anda berlaku?
GetHuman-emiliabe:Sure. Jam middle of the night, pada November 23.
GetHuman:Adakah anda menghubungi HealthCare.gov, dan jika demikian, bagaimana?
GetHuman:Dan antara HealthCare.gov masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-emiliabe senarai masalah biasa HealthCare.gov)
GetHuman-emiliabe:"Setup an account" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-emiliabe terhadap HealthCare.gov perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan HealthCare.gov GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-emiliabe:my husband just spent * hours today on the phone--and this is the *th conversation of similar length, trying to sort out the marketplace's mistake, which resulted in a HUGE problem for us. Almost every person we have dealt with has been incompetent and each call has resulted in a different answer--but no resolution. Today a woman named Porshe started the conversation with my husband, but she obviously didn't know anything, so he asked for her supervisor, Amber. Amber was not only rude and confrontational, she proceeded to tell us that this happens to everyone!!???? Her inability to answer any question directly (and she claimed to have been doing this for ** years) and her rude, accusatory tone was NOT appreciated. The only reason why our situation got sorted out this time was because our insurance company was on a *-way call with Amber and my husband, and they took the initiative to help us get this sorted out. Our insurance company was also astounded and apologetic for Amber, the marketplace rep. Aren't we customers? I am absolutely disgusted that this the treatment that is given by a government organization. This has got to change.
GetHuman:Mari kita mengukur pengalaman anda menghubungi HealthCare.gov. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah HealthCare.gov?
GetHuman-emiliabe:Saya memberi mereka one dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-emiliabe:Saya akan memberi mereka four daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan HealthCare.gov untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-emiliabe:Untuk itu saya katakan three daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan HealthCare.gov lain?
GetHuman-emiliabe:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk HealthCare.gov mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-emiliabe diambil dari HealthCare.gov masalah perkhidmatan pelanggannya yang berlaku pada November 23, 2017.