First For Women Magazine: I called to complain that I received a message...
First For Women Magazine Ulasan pelanggan oleh pengguna GetHuman ~ldl dari November 18, 2017
Latar belakang kes ~ldl
GetHuman:~ldl - bolehkah anda memberitahu pelanggan First For Women Magazine kami yang lain kapan kes anda berlaku?
~ldl:Yup. Jam middle of the night, pada November 12.
GetHuman:Adakah anda menghubungi First For Women Magazine, dan jika demikian, bagaimana?
GetHuman:Dan antara First For Women Magazine masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~ldl senarai masalah biasa First For Women Magazine)
~ldl:"None of those really matches why I wanted to call First For Women Magazine that day." itulah sebabnya saya mencuba to call.
Ulasan ~ldl terhadap First For Women Magazine perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan First For Women Magazine GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~ldl:I called to complain that I received a message several weeks ago saying my first issue had been mailed, had immediately sent in a check and now, weeks after the message, have received nothing. The agent argued with me and told me it took *-* weeks to process. I reiterated that if that were the case, they're not doing business in a very timely fashion, and they shouldn't tell people they've mailed something when they clearly haven't, that they're starting their relationship with their customers with an obvious lie. She continued to argue with me, and I asked to speak to someone above her. She put me on hold for several minutes, and then I got another agent who also argued with me. REALLY stupid - no wonder nobody's subscribing to magazine any more, and they're certainly not doing anything to improved their business processes to keep the subscribers they have.
GetHuman:Mari kita mengukur pengalaman anda menghubungi First For Women Magazine. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah First For Women Magazine?
~ldl:Saya memberi mereka four dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~ldl:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan First For Women Magazine untuk mengatasi masalah anda dengan cepat dan berkesan?
~ldl:Untuk itu saya katakan four daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan First For Women Magazine lain?
~ldl:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk First For Women Magazine mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~ldl diambil dari First For Women Magazine masalah perkhidmatan pelanggannya yang berlaku pada November 12, 2017.