Fandango: Customer Service rep spoke ebonics to me and th...
Fandango Ulasan pelanggan oleh pengguna GetHuman GetHuman-320389 dari November 13, 2017
Background on GetHuman-320389's case
GetHuman: GetHuman-320389 - can you tell our other Fandango customers when your case took place?
GetHuman-320389: Yes. It was morning, on November 5.
GetHuman: Did you reach out to Fandango, and if so, how?
GetHuman: And which of these common Fandango customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-320389 a list of common Fandango problems)
GetHuman-320389: "Payment Problem" was why I was trying to call.
GetHuman-320389's review of Fandango customer service
GetHuman: So how would you sum up your experience for GetHuman's Fandango customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-320389: Customer Service rep spoke ebonics to me and then did not refund my tickets even though I called two hours before the show tim saying I cannot make it. I've been refunded before for this reason, and he said the reason was "not good enough." Calling Fandango Corporate offices and reported his name and incident as well.
GetHuman: Let's quantify your experience contacting Fandango. On a scale of 1 to 5, how easy is it go get help on a Fandango problem?
GetHuman-320389: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-320389: I'd give them a one out of five on communication.
GetHuman: And what about Fandango's ability to quickly and effectively address your problem?
GetHuman-320389: For that I would say three out of five.
GetHuman: And finally- any advice for other Fandango customers?
GetHuman-320389: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Fandango mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-320389 taken from his Fandango customer service problem that occurred on November 5, 2017.