Express Scripts: So sad. My physician faxed and called in my RX...

Express Scripts Ulasan pelanggan oleh pengguna GetHuman ~anonymous dari November 27, 2017

Background on ~anonymous's case

GetHuman: ~anonymous - can you tell our other Express Scripts customers when your case took place?
~anonymous: Yup. It was evening, on November 19.
GetHuman: Did you reach out to Express Scripts, and if so, how?
~anonymous: I used the 800-206-4005 number I found for on the GetHuman Express Scripts customer phone number page I was on: Express Scripts Customer Service Phone Number
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Express Scripts problems)
~anonymous: "Complaint" was why I was trying to call.

~anonymous's review of Express Scripts customer service

GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: So sad. My physician faxed and called in my RX for migraine headaches. That was on May *, ****. It is now May **th and so far nothing. Repeated calls either go unanswered or the customer rep. tells me lies. He said that he would allow an override so I could pick up my medication at my local drugstore today. Went there and of course no override was done. It has been * weeks since my neurologist faxed and called in this medication. Oh well--nothing new for this terrible company. There is no such thing as customer service. Express Scripts has run itself into the ground. Bye.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~anonymous: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Express Scripts mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Express Scripts customer service problem that occurred on November 19, 2017.

Express Scripts

3.44 of 5 stars | 189 reviews

~anonymous's Express Scripts Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Express Scripts, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Express Scripts in any way.

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