Express Scripts: I have now had to renewal requests I placed wit...
Express Scripts Ulasan pelanggan oleh pengguna GetHuman GetHuman-177950 dari November 1, 2017
Latar belakang kes GetHuman-177950
GetHuman:GetHuman-177950 - bolehkah anda memberitahu pelanggan Express Scripts kami yang lain kapan kes anda berlaku?
GetHuman-177950:Yes I can. Jam afternoon, pada Oktober 25.
GetHuman:Adakah anda menghubungi Express Scripts, dan jika demikian, bagaimana?
GetHuman:Dan antara Express Scripts masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-177950 senarai masalah biasa Express Scripts)
GetHuman-177950:"Overcharge/Strange charge" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-177950 terhadap Express Scripts perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Express Scripts GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-177950:I have now had to renewal requests I placed with ES that were supposed to go to my doctor. I confirmed with ES they fax twice and then are supposed to email me if doc does not renew for any reason. I confirmed with my doc's office they never recd renewal request. I have spoken to * supervisors today in customer service, Jackie and David, and gone over this problem. I have asked both of them to follow through and then call me back to update me so I know for sure they have the renewal script. Both have said they cannot do this. ??? I rated the above communication as good because the question was "how well did you understand the person?" I understood both very well as they had no concern for my problem. Jackie even told me I need to realize they have thousands of customers and cannot flag just one account for special treatment. That wasn't even what I was asking for. I was nice and kept my cool, as did Jackie and David, but we're not talking about just a mail order business for incidental
GetHuman:Mari kita mengukur pengalaman anda menghubungi Express Scripts. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Express Scripts?
GetHuman-177950:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-177950:Saya akan memberi mereka one daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Express Scripts untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-177950:Untuk itu saya katakan five daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Express Scripts lain?
GetHuman-177950:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Express Scripts mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-177950 diambil dari Express Scripts masalah perkhidmatan pelanggannya yang berlaku pada Oktober 25, 2017.