Equifax: The woman I spoke with concerning a "charge off...
Equifax Ulasan pelanggan oleh pengguna GetHuman ~Rver in MD dari November 23, 2017
Background on ~Rver in MD's case
GetHuman: ~Rver in MD - can you tell our other Equifax customers when your case took place?
~Rver in MD: Yeah. It was morning, on November 16.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~Rver in MD a list of common Equifax problems)
~Rver in MD: "Credit Score Change" was why I was trying to call.
~Rver in MD's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rver in MD: The woman I spoke with concerning a "charge off" on my credit report was hard to understand. She said it was our timeshare company that was showing the "charge off", but had a zero balance (how does that happen?). The original loan was bought out by another company and the current company was showing ontime payments. By the end of our conversation, she said she removed the charge off and then hung up! Not happy!
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~Rver in MD: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rver in MD: I'd give them a five out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~Rver in MD: For that I would say three out of five.
GetHuman: And finally- any advice for other Equifax customers?
~Rver in MD: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Equifax mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Rver in MD taken from his Equifax customer service problem that occurred on November 16, 2017.