Dominion Virginia Power: To my surprise, I was the only customer without...

Dominion Virginia Power Ulasan pelanggan oleh pengguna GetHuman ~melrus dari November 28, 2017

Background on ~melrus's case

GetHuman: ~melrus - can you tell our other Dominion Virginia Power customers when your case took place?
~melrus: Yeah. It was morning, on November 19.
GetHuman: Did you reach out to Dominion Virginia Power, and if so, how?
~melrus: I used the 888-667-3000 number I found for on the GetHuman Dominion Virginia Power customer phone number page I was on: Dominion Virginia Power Customer Service Phone Number
GetHuman: And which of these common Dominion Virginia Power customer issues best describes the reason you wanted to talk to them?
(Shows ~melrus a list of common Dominion Virginia Power problems)
~melrus: "Setup Service" was why I was trying to call.

~melrus's review of Dominion Virginia Power customer service

GetHuman: So how would you sum up your experience for GetHuman's Dominion Virginia Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~melrus: To my surprise, I was the only customer without power this past Friday morning. I almost did not report the outage thinking other neighbors would do so. I did anyway. A squirrel ran on my line attached to the pole and unfortunately, zapped him alone with my power. The representatives were so prompt in fixing the issue and very professional. I appreciate the help and the awesome care I was given in being the only one without power! Learning experience here is to ALWAYS call and report your outage! Thank you!
GetHuman: Let's quantify your experience contacting Dominion Virginia Power. On a scale of 1 to 5, how easy is it go get help on a Dominion Virginia Power problem?
~melrus: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~melrus: I'd give them a four out of five on communication.
GetHuman: And what about Dominion Virginia Power's ability to quickly and effectively address your problem?
~melrus: For that I would say one out of five.
GetHuman: And finally- any advice for other Dominion Virginia Power customers?
~melrus: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Dominion Virginia Power mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~melrus taken from his Dominion Virginia Power customer service problem that occurred on November 19, 2017.

Dominion Virginia Power

2.29 of 5 stars | 91 reviews

~melrus's Dominion Virginia Power Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Dominion Virginia Power, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Dominion Virginia Power in any way.

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