Dollar Rent-A-Car: Left Baltimoer to Dayton on ******. Called Doll...
Dollar Rent-A-Car Ulasan pelanggan oleh pengguna GetHuman ~disgusted customer dari November 21, 2017
Latar belakang kes ~disgusted customer
GetHuman:~disgusted customer - bolehkah anda memberitahu pelanggan Dollar Rent-A-Car kami yang lain kapan kes anda berlaku?
~disgusted customer:Sure. Jam morning, pada November 19.
GetHuman:Adakah anda menghubungi Dollar Rent-A-Car, dan jika demikian, bagaimana?
GetHuman:Dan antara Dollar Rent-A-Car masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~disgusted customer senarai masalah biasa Dollar Rent-A-Car)
~disgusted customer:"Loyalty program" itulah sebabnya saya mencuba to call.
Ulasan ~disgusted customer terhadap Dollar Rent-A-Car perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Dollar Rent-A-Car GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~disgusted customer:Left Baltimoer to Dayton on ******. Called Dollar to advise out flight would arrive late. Was told no problem, that someone would wait for our arrival so we could pick up our car.*Got to Dayton, told to wait outside in the cold for a shuttle to take us to the facility to get the car. Waited for ** mins and no shuttle ever showed up. then was told the facility closed and no one to meet us until next morning. Meanwhile, the cab fare to go to our hotel would have been $** one way, and still had to go back the next day for the car. Then told to go to Hertz as they would honor our reservation. Hertz said they would not. Hertz says Dollar pulls that line all of the time, and never has enough cars reserved to meet reservation needs. We had to get a car from another car rental company at triple the costof what we expected to pay for our rental from Dollar, but had no choice.*Each phone call to Dollar was routed to Manila Philipines. Despite their names of Chelsea, Brad, Catherine, and
GetHuman:Mari kita mengukur pengalaman anda menghubungi Dollar Rent-A-Car. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Dollar Rent-A-Car?
~disgusted customer:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~disgusted customer:Saya akan memberi mereka three daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Dollar Rent-A-Car untuk mengatasi masalah anda dengan cepat dan berkesan?
~disgusted customer:Untuk itu saya katakan four daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Dollar Rent-A-Car lain?
~disgusted customer:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Dollar Rent-A-Car mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~disgusted customer diambil dari Dollar Rent-A-Car masalah perkhidmatan pelanggannya yang berlaku pada November 19, 2017.