Disney Movie Club: I joined DMC a few weeks ago. I ordered several...
Disney Movie Club Ulasan pelanggan oleh pengguna GetHuman ~viz1 dari November 15, 2017
Latar belakang kes ~viz1
GetHuman:~viz1 - bolehkah anda memberitahu pelanggan Disney Movie Club kami yang lain kapan kes anda berlaku?
~viz1:Yup. Jam middle of the night, pada November 12.
GetHuman:Adakah anda menghubungi Disney Movie Club, dan jika demikian, bagaimana?
GetHuman:Dan antara Disney Movie Club masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~viz1 senarai masalah biasa Disney Movie Club)
~viz1:"Account Setup" itulah sebabnya saya mencuba to call.
Ulasan ~viz1 terhadap Disney Movie Club perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Disney Movie Club GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~viz1:I joined DMC a few weeks ago. I ordered several movies at once for their sign up promo price. I received the email that my movies had been shipped and thought nothing of it. Several weeks later, I never received my first shipment. I called to complain that I had not received anything and that the email did not offer a way to track whether my order had really been shipped or not. Customer service said they would refund my money for the entire order which they did immediately. However, I was also told that DMC uses media mail to ship out their items, which for us here in Hawaii, it already had been over * weeks and still no shipment. I began to think the whole thing was a scam. I requested my membership to be canceled and cust serv said they would do so at once. However, I'm still receiving emails from them and it doesn't show that my request was granted. Upon requesting a confirmation email a second time, I was told it takes a week or so for the cancellation confirmation to be emailed o
GetHuman:Mari kita mengukur pengalaman anda menghubungi Disney Movie Club. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Disney Movie Club?
~viz1:Saya memberi mereka five dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~viz1:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Disney Movie Club untuk mengatasi masalah anda dengan cepat dan berkesan?
~viz1:Untuk itu saya katakan three daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Disney Movie Club lain?
~viz1:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Disney Movie Club mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~viz1 diambil dari Disney Movie Club masalah perkhidmatan pelanggannya yang berlaku pada November 12, 2017.