Dept of Child & Families, Access Florida: I called back to back all day and finally got a...
Dept of Child & Families, Access Florida Ulasan pelanggan oleh pengguna GetHuman ~T. Rainford dari November 12, 2017
Latar belakang kes ~T. Rainford
GetHuman:~T. Rainford - bolehkah anda memberitahu pelanggan Dept of Child & Families, Access Florida kami yang lain kapan kes anda berlaku?
~T. Rainford:Sure. Jam evening, pada November 6.
GetHuman:Adakah anda menghubungi Dept of Child & Families, Access Florida, dan jika demikian, bagaimana?
GetHuman:Dan antara Dept of Child & Families, Access Florida masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~T. Rainford senarai masalah biasa Dept of Child & Families, Access Florida)
~T. Rainford:"File a report" itulah sebabnya saya mencuba to call.
Ulasan ~T. Rainford terhadap Dept of Child & Families, Access Florida perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Dept of Child & Families, Access Florida GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~T. Rainford:I called back to back all day and finally got an agent around *:**pm. She came online and put me back on hold without even asking my name or information. When she came back to the line and asked for my information she went silent for close to * minutes...I heard her typing and assumed that she was finishing notes on her previous call. I finally had to say "hello?" before she advised me that she needed to put me on hold again to read my case history. When she came back she started to tell me what she saw in my records never once asking me what my reason for calling was. When i gave her my reason she repeated the same information that she was reading previously....which had NOTHING to do with my question. Everytime i repeated my question she reiterated her job description and case notes. Since her listening*comprehension skills were clearly challenged... I asked for a supervisor. The agent told me she did not have one...I asked again and her response was that the department is ready to
GetHuman:Mari kita mengukur pengalaman anda menghubungi Dept of Child & Families, Access Florida. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Dept of Child & Families, Access Florida?
~T. Rainford:Saya memberi mereka three dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~T. Rainford:Saya akan memberi mereka two daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Dept of Child & Families, Access Florida untuk mengatasi masalah anda dengan cepat dan berkesan?
~T. Rainford:Untuk itu saya katakan three daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Dept of Child & Families, Access Florida lain?
~T. Rainford:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Dept of Child & Families, Access Florida mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~T. Rainford diambil dari Dept of Child & Families, Access Florida masalah perkhidmatan pelanggannya yang berlaku pada November 6, 2017.