Delta Airlines: I had a flight, checked a bag ($**) got on the...

Delta Airlines Ulasan pelanggan oleh pengguna GetHuman ~jbsimon000 dari November 19, 2017

Background on ~jbsimon000's case

GetHuman: ~jbsimon000 - can you tell our other Delta Airlines customers when your case took place?
~jbsimon000: Sure. It was morning, on November 12.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
~jbsimon000: I used the 800-692-6980 number I found for on the GetHuman Delta Airlines customer phone number page I was on: Delta Airlines Customer Service Phone Number
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~jbsimon000 a list of common Delta Airlines problems)
~jbsimon000: "Frequent flyer program" was why I was trying to call.

~jbsimon000's review of Delta Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jbsimon000: I had a flight, checked a bag ($**) got on the plane. It had a mechanical issue, they got us off the plane, while the mechanics tried to fix it. After a couple of hours they made the announcement that the plane would not go that day, baggage was offloaded. I forgot about the baggage fee. That was Sunday, called today (Wednesday) and they refunded the baggage fee. Relatively quick and painless (although I think it should have been done automatically)
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
~jbsimon000: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jbsimon000: I'd give them a five out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
~jbsimon000: For that I would say two out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
~jbsimon000: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Delta Airlines mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~jbsimon000 taken from his Delta Airlines customer service problem that occurred on November 12, 2017.

Delta Airlines

3.10 of 5 stars | 407 reviews

~jbsimon000's Delta Airlines Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Delta Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Delta Airlines in any way.

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