Delta Airlines: I booked * international tickets from Los Anglo...
Delta Airlines Ulasan pelanggan oleh pengguna GetHuman ~wael helal dari November 27, 2017
Background on ~wael helal's case
GetHuman: ~wael helal - can you tell our other Delta Airlines customers when your case took place?
~wael helal: Yeah. It was morning, on November 20.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~wael helal a list of common Delta Airlines problems)
~wael helal: "Change flight" was why I was trying to call.
~wael helal's review of Delta Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wael helal: I booked * international tickets from Los Anglos to Cairo through Delta Airlines,*( confirmation code: GL**HO ) and one week before the date of the flight, I called the customer services department and informed them that we wont be able to use the tickets because of personal reasons, but unfortunately the customer services said that if we don't use the tickets, they will cancel our tickets and will not refund us with any amount. The customer services at Delta Airlines said that they will sell our seats to another passengers .. and at the same time they will not give us any money, they agree to receive the double value of * seats, from my family and from another * passengers ******* even when I told them that I can agree to receive part of my money back after charging me the fines or penalties .. but they refused that .. because they have more power than me. My question is : is that fair ?
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
~wael helal: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wael helal: I'd give them a four out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
~wael helal: For that I would say one out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
~wael helal: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Delta Airlines mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~wael helal taken from his Delta Airlines customer service problem that occurred on November 20, 2017.