I have been a dish customer for a whole * days...
DISH Ulasan pelanggan oleh pengguna GetHuman ~serenity dari November 28, 2017
Background on ~serenity's case
GetHuman: ~serenity - can you tell our other DISH customers when your case took place?
~serenity: Yes. It was evening, on November 22.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~serenity a list of common DISH problems)
~serenity: "Lower my bill" was why I was trying to call.
~serenity's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~serenity: I have been a dish customer for a whole * days, and I already regret it.**After being told by the sales person that the hopper could do exactly what Comcast could and stream tv*dvr to my ipad, I decided to make the switch. When the installer came out he told me to simply connect my ipad and my hopper to my wifi, download the app on my ipad, and I would be good to go.**He left. I connected everything and then received an error message saying I needed to buy an adapter for my hopper in order for it to work. Frustrated, I contacted online support who advised that it IS $** for the adapter and apologized for the misleading information I received, and then said that because I was only on day * with them they could switch out my hopper to the upgraded hopper which has the correct adapter built in to it. Then the chat disconnected so I had to restart with a new representative. This representative confirmed I could switch to the upgraded receiver and they could simply mail me the new receiver
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~serenity: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~serenity: I'd give them a five out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~serenity: For that I would say five out of five.
GetHuman: And finally- any advice for other DISH customers?
~serenity: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk DISH mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~serenity taken from his DISH customer service problem that occurred on November 22, 2017.