Consumer Reports: i want feed back re: T-mobile service I purchased
Consumer Reports Ulasan pelanggan oleh pengguna GetHuman GetHuman-diane_sa dari Disember 1, 2017
Latar belakang kes GetHuman-diane_sa
GetHuman:GetHuman-diane_sa - bolehkah anda memberitahu pelanggan Consumer Reports kami yang lain kapan kes anda berlaku?
GetHuman-diane_sa:Yes. Jam morning, pada November 25.
GetHuman:Adakah anda menghubungi Consumer Reports, dan jika demikian, bagaimana?
GetHuman:Dan antara Consumer Reports masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-diane_sa senarai masalah biasa Consumer Reports)
GetHuman-diane_sa:"None of those really matches why I wanted to call Consumer Reports that day." itulah sebabnya saya mencuba to call.
Ulasan GetHuman-diane_sa terhadap Consumer Reports perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Consumer Reports GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-diane_sa:i want feed back re: T-mobile service I purchased
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 11/25/17?
GetHuman-diane_sa:In July **** I purchased a phone plan for my ** yr granddaughter to use in my area - service, reception was great* however we selected them because they assured us that she would receive same service and reception when she relocated the Big Bear CA which she did in Nov. She got no reception at all and yet I received a delinquent notice to pay $***.**(for Nov. and Dec) or they would turn me over to collections. Although I argued with them they would not relent. I pd for fear of my credit rating being effected, but with the intent of fighting them. I then received a bill for $**.** and the same threats. When does it stop. I am arguing that due to no reception there should be no charge and I want to be reimbursed. They said simply to take the phone to any service provider in Big Bear and make the change. Well in addition to the inaccurate information about their own service in that area, the new provider said they could not do that because the phone belongs to T-Mobile. So, she had to purchase another phone in order to use them as a provider (verizon)
GetHuman:Mari kita mengukur pengalaman anda menghubungi Consumer Reports. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Consumer Reports?
GetHuman-diane_sa:Saya memberi mereka four dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-diane_sa:Saya akan memberi mereka three daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Consumer Reports untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-diane_sa:Untuk itu saya katakan five daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Consumer Reports lain?
GetHuman-diane_sa:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Consumer Reports mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-diane_sa diambil dari Consumer Reports masalah perkhidmatan pelanggannya yang berlaku pada November 25, 2017.