Comcast: Not able to keep internet service in my account...
Comcast Ulasan pelanggan oleh pengguna GetHuman GetHuman-tacomaca dari Disember 4, 2017
Latar belakang kes GetHuman-tacomaca
GetHuman:GetHuman-tacomaca - bolehkah anda memberitahu pelanggan Comcast kami yang lain kapan kes anda berlaku?
GetHuman-tacomaca:Sure. Jam morning, pada November 26.
GetHuman:Adakah anda menghubungi Comcast, dan jika demikian, bagaimana?
GetHuman:Dan antara Comcast masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-tacomaca senarai masalah biasa Comcast)
GetHuman-tacomaca:"Billing" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-tacomaca terhadap Comcast perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Comcast GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-tacomaca:Not able to keep internet service in my account because of my wife's account still having a balance
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 11/26/17?
GetHuman-tacomaca:My wife account was shut off due to her not paying her bill. I was also a authorized user on her account but the account was in her name only. I called Comcast and told a sales rep all of this before I opened a new account in my name *Actually the rep know of this because of my cell number. I wasn't trying to hide anything.*He suggested I open the new account in my old account number that was still listed at the same address where my wife's account was set up.*He said I was good to go and I went to the service center and picked up my equipment went home set it up called the activation number and finished the installation process with the rep.*Four days later I get a call from Comcast asking me to cAll them. I was busy at the time i het a second call the next day to call them as it would interfere with my service. My wife has cancer is on a feeding tube and my life is busy and stressful daily as this health issue started back in **** oct with * strokes and a heart attack.*Her health has been declining since.*They interrupted my service today so I called *And was told that if I could pay my wife's account balance in full they would shut down my service. As the could not have to accounts at the same address owing .*I then said I told the rep all of this before I decided to set up service with them.*He told me as long as my account was good in the past there would not be a issue. I was able to get all the equipment and service set up with no money out of pocket. I asked the rep had I been deciving and got service that way I can understand why? But having been truthful with my intent I wanted to be rembursed for my time wear and tear and gas. She replied we don't pay for lost time. I then said good come pick up your equipment. Which she replied I would be charged a service fee for them to come to my house to pick up the equipment.*That's where I'm at with this issue I wish I had the ** dollars to pay you for your service but all my time is used taking care of my wife *Including not being able to work *Thank you*Steve Sadvar
GetHuman:Mari kita mengukur pengalaman anda menghubungi Comcast. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Comcast?
GetHuman-tacomaca:Saya memberi mereka four dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-tacomaca:Saya akan memberi mereka one daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Comcast untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-tacomaca:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Comcast lain?
GetHuman-tacomaca:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Comcast mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-tacomaca diambil dari Comcast masalah perkhidmatan pelanggannya yang berlaku pada November 26, 2017.