I have been a comcast customer since ****. last...
Comcast Ulasan pelanggan oleh pengguna GetHuman GetHuman-bobthe2 dari November 29, 2017
Latar belakang kes GetHuman-bobthe2
GetHuman:GetHuman-bobthe2 - bolehkah anda memberitahu pelanggan Comcast kami yang lain kapan kes anda berlaku?
GetHuman-bobthe2:Yes I can. Jam middle of the night, pada November 22.
GetHuman:Adakah anda menghubungi Comcast, dan jika demikian, bagaimana?
GetHuman:Dan antara Comcast masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-bobthe2 senarai masalah biasa Comcast)
GetHuman-bobthe2:"Technical support" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-bobthe2 terhadap Comcast perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Comcast GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-bobthe2:I have been a comcast customer since ****. last Friday our service went out and I called comcast and was told they could't have anyone come out until Monday because of the holiday. keep in mind we had no service ,no cable , no internet, no phone. I told them it was un-reasonable for us to wait * days without any service. I spoke with you customer care rep and he told me that someone from the service dept. would call me on Saturday to get us a appointment sooner. He was going to call us before **:** am. I finally called at **:** only to be informed that Monday was the earliest Appointment i could get. the service person came out and found the problem within ** minutes. so we waited * days without service for a problem that took a short period of time to repair. The best part is comcast told is we would not have to pay for the days we were without service. thanks Comcast, ** years with you and this is what we get. We will be looking for a new provider as soon as possible.*Bob Anderson
GetHuman:Mari kita mengukur pengalaman anda menghubungi Comcast. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Comcast?
GetHuman-bobthe2:Saya memberi mereka one dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-bobthe2:Saya akan memberi mereka two daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Comcast untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-bobthe2:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Comcast lain?
GetHuman-bobthe2:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Comcast mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-bobthe2 diambil dari Comcast masalah perkhidmatan pelanggannya yang berlaku pada November 22, 2017.