Care.com: Horrible racket! Last January **** I went onlin...
Care.com Ulasan pelanggan oleh pengguna GetHuman ~mjenkins dari November 24, 2017
Latar belakang kes ~mjenkins
GetHuman:~mjenkins - bolehkah anda memberitahu pelanggan Care.com kami yang lain kapan kes anda berlaku?
~mjenkins:Yes. Jam evening, pada November 20.
GetHuman:Adakah anda menghubungi Care.com, dan jika demikian, bagaimana?
GetHuman:Dan antara Care.com masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~mjenkins senarai masalah biasa Care.com)
~mjenkins:"Cancel Account" itulah sebabnya saya mencuba to call.
Ulasan ~mjenkins terhadap Care.com perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Care.com GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~mjenkins:Horrible racket! Last January **** I went online to get a ONE TIME * month service on Care.com....WITH A PROMOTIONAL CODE, one month after my * month plan expired they not only upgraded me to a Premium account but they authorized charging me every * months for the Premium Plan! I received NO notification that they were doing this...they simple reprocessed my credit card on their own when they wanted to. Then on top of this racket, they list their name as CCI on my credit card statement so there would be NO WAY on earth I would ever know this was a charge from Care.com! Horrible business practices..and if that isn't enough after being charged fraudulently $***.** - I receive a stock email from their customer service rep saying she won't be able to credit anything - are you kidding me. I am going to tell everyone I know - for as long as I can - NOT to use this company. Also, we did find a few caregivers that we would consider....but most of them wanted $** to sit on their asses and do no
GetHuman:Mari kita mengukur pengalaman anda menghubungi Care.com. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Care.com?
~mjenkins:Saya memberi mereka four dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~mjenkins:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Care.com untuk mengatasi masalah anda dengan cepat dan berkesan?
~mjenkins:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Care.com lain?
~mjenkins:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Care.com mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~mjenkins diambil dari Care.com masalah perkhidmatan pelanggannya yang berlaku pada November 20, 2017.