Care Credit: Took a while for the rep to understand the conc...

Care Credit Ulasan pelanggan oleh pengguna GetHuman GetHuman-76811 dari November 22, 2017

Background on GetHuman-76811's case

GetHuman: GetHuman-76811 - can you tell our other Care Credit customers when your case took place?
GetHuman-76811: Sure. It was evening, on November 14.
GetHuman: Did you reach out to Care Credit, and if so, how?
GetHuman-76811: I used the 877-295-2080 number I found for on the GetHuman Care Credit customer phone number page I was on: Care Credit Customer Service Phone Number
GetHuman: And which of these common Care Credit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-76811 a list of common Care Credit problems)
GetHuman-76811: "Update Account Information" was why I was trying to call.

GetHuman-76811's review of Care Credit customer service

GetHuman: So how would you sum up your experience for GetHuman's Care Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-76811: Took a while for the rep to understand the concept of "I froze my credit" . Had to go back and forth with his supervisor who would not speak directly with me. At the end I got the info and service I needed to complete the transaction (I hope)
GetHuman: Let's quantify your experience contacting Care Credit. On a scale of 1 to 5, how easy is it go get help on a Care Credit problem?
GetHuman-76811: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-76811: I'd give them a two out of five on communication.
GetHuman: And what about Care Credit's ability to quickly and effectively address your problem?
GetHuman-76811: For that I would say three out of five.
GetHuman: And finally- any advice for other Care Credit customers?
GetHuman-76811: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Care Credit mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-76811 taken from his Care Credit customer service problem that occurred on November 14, 2017.

Care Credit

3.13 of 5 stars | 78 reviews

GetHuman-76811's Care Credit Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Care Credit, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Care Credit in any way.

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