Care Credit: The customer service numbers are so horrible! I...

Care Credit Ulasan pelanggan oleh pengguna GetHuman ~Shayla66 dari November 20, 2017

Background on ~Shayla66's case

GetHuman: ~Shayla66 - can you tell our other Care Credit customers when your case took place?
~Shayla66: Yes I can. It was morning, on November 18.
GetHuman: Did you reach out to Care Credit, and if so, how?
~Shayla66: I used the 877-295-2080 number I found for on the GetHuman Care Credit customer phone number page I was on: Care Credit Customer Service Phone Number
GetHuman: And which of these common Care Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~Shayla66 a list of common Care Credit problems)
~Shayla66: "Renew coverage" was why I was trying to call.

~Shayla66's review of Care Credit customer service

GetHuman: So how would you sum up your experience for GetHuman's Care Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Shayla66: The customer service numbers are so horrible! I kept getting cut off! I tried calling the different numbers they offered and it happened with both of the ones I called. Finally, when I read through the advice posted by other irritated customers, I figured out that I had to keep pushing the * sign to finally get connected. Who would have ever thought of that! But that wasn't the end of it. I was on hold for at least ** minutes. If only they said on the loan approval for that it would take at least ** hours to get the email that is required to set up my account. Instead it just says "you will receive an email outlining how to complete your eBill registration." It should have said "please wait at least ** hours for an email outlining how to complete your eBill registration." Now that would have saved me a lot of grief an aggravation. They need to fix those ridiculously confusing customer service lines too. It's annoying to get cut off over and over again!
GetHuman: Let's quantify your experience contacting Care Credit. On a scale of 1 to 5, how easy is it go get help on a Care Credit problem?
~Shayla66: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Shayla66: I'd give them a five out of five on communication.
GetHuman: And what about Care Credit's ability to quickly and effectively address your problem?
~Shayla66: For that I would say two out of five.
GetHuman: And finally- any advice for other Care Credit customers?
~Shayla66: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Care Credit mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Shayla66 taken from his Care Credit customer service problem that occurred on November 18, 2017.

Care Credit

3.13 of 5 stars | 78 reviews

~Shayla66's Care Credit Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Care Credit, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Care Credit in any way.

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