Caliber Home Loans: I have always paid my mortgage before the due d...
Caliber Home Loans Ulasan pelanggan oleh pengguna GetHuman ~TJV dari November 25, 2017
Latar belakang kes ~TJV
GetHuman:~TJV - bolehkah anda memberitahu pelanggan Caliber Home Loans kami yang lain kapan kes anda berlaku?
~TJV:Yeah. Jam afternoon, pada November 24.
GetHuman:Adakah anda menghubungi Caliber Home Loans, dan jika demikian, bagaimana?
GetHuman:Dan antara Caliber Home Loans masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~TJV senarai masalah biasa Caliber Home Loans)
~TJV:"None of those really matches why I wanted to call Caliber Home Loans that day." itulah sebabnya saya mencuba to call.
Ulasan ~TJV terhadap Caliber Home Loans perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Caliber Home Loans GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~TJV:I have always paid my mortgage before the due date. However, I was surprised to get an email from Caliber stating my February payment had been made, even though I had not received my statement. I pay more than the minimum amount and, without my authorization, Caliber applied some of the extra I had paid to my mortgage. It took two calls to straighten that out. Then they sent a letter stating my mortgage was overdue. When I called about that, I was told that my mortgage is NOW up to date with the implication from the customer service rep that I was a deadbeat. He refused to send a letter stating that I had been sent that letter in error. If Caliber were a restaurant, I would never eat there again. Caliber took over my loan about a year ago. In nearly ** years of dealing with mortgage companies I have never had a problem until this group. My recommendation to anyone thinking of taking out a mortgage is to look elsewhere.
GetHuman:Mari kita mengukur pengalaman anda menghubungi Caliber Home Loans. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Caliber Home Loans?
~TJV:Saya memberi mereka one dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~TJV:Saya akan memberi mereka four daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Caliber Home Loans untuk mengatasi masalah anda dengan cepat dan berkesan?
~TJV:Untuk itu saya katakan three daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Caliber Home Loans lain?
~TJV:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Caliber Home Loans mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~TJV diambil dari Caliber Home Loans masalah perkhidmatan pelanggannya yang berlaku pada November 24, 2017.