Bank of Texas: My husband opened an account for my son at the...
Bank of Texas Ulasan pelanggan oleh pengguna GetHuman ~DisgustedCustomer dari November 20, 2017
Latar belakang kes ~DisgustedCustomer
GetHuman:~DisgustedCustomer - bolehkah anda memberitahu pelanggan Bank of Texas kami yang lain kapan kes anda berlaku?
~DisgustedCustomer:Yeah. Jam evening, pada November 16.
GetHuman:Adakah anda menghubungi Bank of Texas, dan jika demikian, bagaimana?
GetHuman:Dan antara Bank of Texas masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~DisgustedCustomer senarai masalah biasa Bank of Texas)
~DisgustedCustomer:"Complaint" itulah sebabnya saya mencuba to call.
Ulasan ~DisgustedCustomer terhadap Bank of Texas perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Bank of Texas GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~DisgustedCustomer:My husband opened an account for my son at the **** Custer Rd. location. I allowed my son to use this card for his iTunes account. He spent the week at a friend's house while I was out of town. During that time the boys had several sleep-overs with between *-** kids on multiple occasions. **The next week, I was notified that the card had a negative balance. I investigated and found out that the kids he was hanging out with thought it would be funny to order a bunch of $**-$** apps from iTunes on my son's phone. There were ** charges so the bank charged me $**.** each for a total of $***.** plus the iTune charges. This is a great deal of money for us. **I called the bank and spoke to the bank manager, Sloan. He indicated that he didn't really consider it fraud so my choice was to close the account and dispute the charges and hope and pray they were dismissed or pay all the fees. He indicated that I had to know the name(s) of the boys who misused my son's iPhone. As you can i
GetHuman:Mari kita mengukur pengalaman anda menghubungi Bank of Texas. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Bank of Texas?
~DisgustedCustomer:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~DisgustedCustomer:Saya akan memberi mereka one daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Bank of Texas untuk mengatasi masalah anda dengan cepat dan berkesan?
~DisgustedCustomer:Untuk itu saya katakan two daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Bank of Texas lain?
~DisgustedCustomer:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Bank of Texas mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~DisgustedCustomer diambil dari Bank of Texas masalah perkhidmatan pelanggannya yang berlaku pada November 16, 2017.