Assurance Wireless: was very disappointed with he representatives a...
Assurance Wireless Ulasan pelanggan oleh pengguna GetHuman GetHuman-223991 dari November 26, 2017
Background on GetHuman-223991's case
GetHuman: GetHuman-223991 - can you tell our other Assurance Wireless customers when your case took place?
GetHuman-223991: Sure. It was evening, on November 19.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-223991 a list of common Assurance Wireless problems)
GetHuman-223991: "Technical support" was why I was trying to call.
GetHuman-223991's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-223991: was very disappointed with he representatives at assurance. My ** year old mother had been waiting since Oct,**** for a replacement phone. every time she would call she would get different representatives telling her different things, she would receive her phone in ten days, they had to send her another application, we are waiting for the government to approve the application. my mother got tired of waiting and being lied to. this carried over until ****. today I called assurance ireless and spoke to two reps. they said they were sorry that my mother had to go though without a phone. then 'Rino', said that she needed my mother phone that she had the account with. my mother had not had a phone since Oct, ****. and when she first phone in she had given them the information then. now since they messed up on their part they want her to try to remember her old phone number. she does not. Then when I asked for another way to register a complaint they did not have a e-mail for me to contact
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
GetHuman-223991: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-223991: I'd give them a four out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
GetHuman-223991: For that I would say three out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
GetHuman-223991: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Assurance Wireless mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-223991 taken from his Assurance Wireless customer service problem that occurred on November 19, 2017.