Assurance Wireless: I asked how I could top up without it taking my...
Assurance Wireless Ulasan pelanggan oleh pengguna GetHuman ~ANGRY CUSTOMER dari November 17, 2017
Background on ~ANGRY CUSTOMER's case
GetHuman: ~ANGRY CUSTOMER - can you tell our other Assurance Wireless customers when your case took place?
~ANGRY CUSTOMER: Yes. It was afternoon, on November 15.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~ANGRY CUSTOMER a list of common Assurance Wireless problems)
~ANGRY CUSTOMER: "Complaint" was why I was trying to call.
~ANGRY CUSTOMER's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ANGRY CUSTOMER: I asked how I could top up without it taking my $*.** and started deducting .** a min. She kept going reading everything only, avoided the question, told me to try it on ********, I sent *-messages for help called ***, everyphone number I could find took about an hour, I asked for a direct phone number to customer service, she kept telling me to hold on a sec, I asked her not to give me the ***-***-**** number she said hold on a sec, well *-minutes later she gave me ***-***-****, I am so angry with them this phone I want to smash this phone into **** pieces, over and over again every month I go thru it. Done with them before I break something, oh and customer service is hard to understand heavy accent, they treat you like you are stupider than they are. Absolutely hate their service, worst ever. Never did answer my question.
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~ANGRY CUSTOMER: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ANGRY CUSTOMER: I'd give them a five out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~ANGRY CUSTOMER: For that I would say five out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~ANGRY CUSTOMER: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Assurance Wireless mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~ANGRY CUSTOMER taken from his Assurance Wireless customer service problem that occurred on November 15, 2017.