American Education Services: I have called several times to try to talk to s...
American Education Services Ulasan pelanggan oleh pengguna GetHuman ~Amy dari November 6, 2017
Latar belakang kes ~Amy
GetHuman:~Amy - bolehkah anda memberitahu pelanggan American Education Services kami yang lain kapan kes anda berlaku?
~Amy:Yup. Jam afternoon, pada Oktober 28.
GetHuman:Adakah anda menghubungi American Education Services, dan jika demikian, bagaimana?
GetHuman:Dan antara American Education Services masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~Amy senarai masalah biasa American Education Services)
~Amy:"Update account information" itulah sebabnya saya mencuba to call.
Ulasan ~Amy terhadap American Education Services perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan American Education Services GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~Amy:I have called several times to try to talk to someone about lowering payments due to the fact that I am unemployed. After talking to SIX different people they finally figured out a "Good Faith" plan for me. I said o.k. I can make the payment now. This rep. couldn't take the payment so they transfered me to an automated pay service. Alright well I entered my info and paid. Done right? Nope called * times the next day. Called them back and they said I didn't pay enough. I said I was on the good faith plan and I was paying a less amount. Well you can't pay that on the automated payment. Well ****..why did they transfer me to that if I couldn't pay through that. FINALLY an hour later they transfered me to the correct person to pay the good faith payment too. I ended up having to pay AGAIN. Ugh!!
GetHuman:Mari kita mengukur pengalaman anda menghubungi American Education Services. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah American Education Services?
~Amy:Saya memberi mereka five dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~Amy:Saya akan memberi mereka four daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan American Education Services untuk mengatasi masalah anda dengan cepat dan berkesan?
~Amy:Untuk itu saya katakan five daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan American Education Services lain?
~Amy:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk American Education Services mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~Amy diambil dari American Education Services masalah perkhidmatan pelanggannya yang berlaku pada Oktober 28, 2017.