Straight Talk: phone deactivated
Straight Talk Ulasan pelanggan oleh pengguna GetHuman GetHuman-amcolve dari November 30, 2017
Latar belakang kes GetHuman-amcolve
GetHuman:GetHuman-amcolve - bolehkah anda memberitahu pelanggan Straight Talk kami yang lain kapan kes anda berlaku?
GetHuman-amcolve:Yup. Jam middle of the night, pada November 23.
GetHuman:Adakah anda menghubungi Straight Talk, dan jika demikian, bagaimana?
GetHuman:Dan antara Straight Talk masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-amcolve senarai masalah biasa Straight Talk)
GetHuman-amcolve:"Complaint" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-amcolve terhadap Straight Talk perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Straight Talk GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-amcolve:phone deactivated
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 11/23/17?
GetHuman-amcolve:I had an iPhone *s and it got exposed to water so I bought the straight talk LG Sunrise. I successfully transferred my phone number over and was able to use the phone for a month. After a month the phone wouldn't go past the power on screen. So I bought another phone and transferred my number to it. Unfortunately this phone didn't work in my area. I took it back and exchanged it for the LG Destiny. I went to transfer my number and it assigned me a completely new number. I called tech support and they tried to port the number to my SIM card. They could not so they deactivated my phone and sent me a new SIM card and told me to call back when I received that new SIM card. I called when I got the SIM card and the lady misunderstood me and assigned me a new number (she sounded in a rush to get me off the phone). I called back and got a guy and he was very helpful. Sent me another SIM card and when it arrived I was able to successfully activate my phone with the desired number. My phone worked for the entire month of October. I was able to make and receive calls and texts. I purchased a service card ********** and went to add the card **********. After I input the pin number the system ended my phone call without confirmation of added airtime. I called back and tried to add the pin again and was told it had already been used. So I called tech support. I spent ** minutes with a guy who then told me he couldn't help me after ** minutes and transferred me to a lady. At this time they made sure to tell me that I needed to enter the correct phone number I was trying to activate in the future. Funny. I called from the exact phone as I have always done. The lady said she was working on it and at the end of our call said to wait ** minutes before powering my phone back on and attempt to make a call. I did this and nothing. I tried this for an hour. I went to Walmart Wireless and they called. A lady was able to reactivate my phone and it worked for two days. I called again ********** and was told that my number was never ported over to the SIM card (Which is untrue because my phone worked an entire month). She then ported my number over and told me to wait ** minutes and turn off and on and make a call. It's been two days and my phone still does not work. I am now out $** for the first phone the LG Sunrise, $** for the LG Destiny and $** for my service card. All I want is my service active with the phone number I've used the past two years with straight talk. ******UPDATE:**PROBLEM FIXED ********** **:** AM BY MARIA.***We will see how long this lasts.
GetHuman:Mari kita mengukur pengalaman anda menghubungi Straight Talk. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Straight Talk?
GetHuman-amcolve:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-amcolve:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Straight Talk untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-amcolve:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Straight Talk lain?
GetHuman-amcolve:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Straight Talk mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-amcolve diambil dari Straight Talk masalah perkhidmatan pelanggannya yang berlaku pada November 23, 2017.