Spirit Air: I had reservations on Spirit on Friday June *th...
Spirit Air Ulasan pelanggan oleh pengguna GetHuman ~Ted Lewis dari November 22, 2017
Latar belakang kes ~Ted Lewis
GetHuman:~Ted Lewis - bolehkah anda memberitahu pelanggan Spirit Air kami yang lain kapan kes anda berlaku?
~Ted Lewis:Yes I can. Jam afternoon, pada November 12.
GetHuman:Adakah anda menghubungi Spirit Air, dan jika demikian, bagaimana?
GetHuman:Dan antara Spirit Air masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~Ted Lewis senarai masalah biasa Spirit Air)
~Ted Lewis:"Frequent flyer program" itulah sebabnya saya mencuba to call.
Ulasan ~Ted Lewis terhadap Spirit Air perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Spirit Air GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~Ted Lewis:I had reservations on Spirit on Friday June *th ****,I was caught in construction and consequently I arrived ** minutes prior to departure and was not allowed to board because the FAA equires a passenger arrives ** minutes prior to departure. I had to book passage on another carrier, therefore, I purchased a one way ticket. When I called customer service to check in I was told that my ticked had been taken out of the cue and would not be re-issued. I asked for a supervisor, I was told there was not one available after insisting I was put on hold for ** minutes before being connected so someone who was not a superviser. The person I was speaking to told me she could give me a $**.** discount on another ticket. I told the person I was speaking to that her discount would not do. I then asked to speak to her supervisor, she told me she was the ranking peron in Customer Service. I insisted to speak to a supervisor, after another ** minute I was finally connected to someone pretending
GetHuman:Mari kita mengukur pengalaman anda menghubungi Spirit Air. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Spirit Air?
~Ted Lewis:Saya memberi mereka four dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~Ted Lewis:Saya akan memberi mereka one daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Spirit Air untuk mengatasi masalah anda dengan cepat dan berkesan?
~Ted Lewis:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Spirit Air lain?
~Ted Lewis:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Spirit Air mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~Ted Lewis diambil dari Spirit Air masalah perkhidmatan pelanggannya yang berlaku pada November 12, 2017.