Bought an HP****b monitor, power button broke...
HP Ulasan pelanggan oleh pengguna GetHuman ~RUKidding dari November 11, 2017
Latar belakang kes ~RUKidding
GetHuman:~RUKidding - bolehkah anda memberitahu pelanggan HP kami yang lain kapan kes anda berlaku?
~RUKidding:Yup. Jam afternoon, pada November 9.
GetHuman:Adakah anda menghubungi HP, dan jika demikian, bagaimana?
GetHuman:Dan antara HP masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~RUKidding senarai masalah biasa HP)
~RUKidding:"Technical Support" itulah sebabnya saya mencuba to call.
Ulasan ~RUKidding terhadap HP perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan HP GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~RUKidding:Bought an HP****b monitor, power button broke ** days away from warranty. They wouldn't replace it with a new one or even offer to fix mine, they just said the only recourse I had was to accept a REURBISHED model in it's place! I don't want someone else's problems! Also couldn't understand their representatives and had to have them repeat themselves numberous times.The first rep too k all my info then hung up on me.HP!, Hire some Engish speaking, competent people if you*are going to sell your products in the US! I have to wait over a week to receive my refurb and that is one day from expiration of my warranty. How clever are they. *HP should have replaced this with a new monitor of equal value if they don't make this model anymore. I used to sell computers back in the day when HP WAS a good brand but it is not anymore and I would not agree to sell their products. I have read numerous reviews on other websites regarding HP as well and it seems that many of their products breakdown just
GetHuman:Mari kita mengukur pengalaman anda menghubungi HP. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah HP?
~RUKidding:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~RUKidding:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan HP untuk mengatasi masalah anda dengan cepat dan berkesan?
~RUKidding:Untuk itu saya katakan five daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan HP lain?
~RUKidding:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk HP mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~RUKidding diambil dari HP masalah perkhidmatan pelanggannya yang berlaku pada November 9, 2017.