Fifth Third Bank: Just got loan, called because payment due I hav...
Fifth Third Bank Ulasan pelanggan oleh pengguna GetHuman ~CaliGirl dari November 26, 2017
Latar belakang kes ~CaliGirl
GetHuman:~CaliGirl - bolehkah anda memberitahu pelanggan Fifth Third Bank kami yang lain kapan kes anda berlaku?
~CaliGirl:Yes I can. Jam middle of the night, pada November 17.
GetHuman:Adakah anda menghubungi Fifth Third Bank, dan jika demikian, bagaimana?
GetHuman:Dan antara Fifth Third Bank masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~CaliGirl senarai masalah biasa Fifth Third Bank)
~CaliGirl:"Account Access" itulah sebabnya saya mencuba to call.
Ulasan ~CaliGirl terhadap Fifth Third Bank perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Fifth Third Bank GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~CaliGirl:Just got loan, called because payment due I have no booklet payment stubs! I called got first rep she said after I gave SSN* that they don't have my **day old loan? She said we probably sold it to another loan Co. My response was that's illegal you didn't even give me written notice or my consent? She said huh normally you get a letter? Well again no answers I'm the only one trying to make a payment where as others probably would let it go! It's there fault! So she said here's a * call them see if they have your loan! I refused and said you call them keep me on the phone so we all can talk!! After ** minutes on hold she hung up. Clearly this rep new nothing! She easily could of said hang on let me help I'll call a supervisor!? No get dial tone! I then reach out to crappy dealership who linked me to this stupid bank, he calls me back assured me they do have my loan. He said here use my dealership direct line call someone who will talk to you. I do, then this man says hmm we must have t
GetHuman:Mari kita mengukur pengalaman anda menghubungi Fifth Third Bank. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Fifth Third Bank?
~CaliGirl:Saya memberi mereka four dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~CaliGirl:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Fifth Third Bank untuk mengatasi masalah anda dengan cepat dan berkesan?
~CaliGirl:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Fifth Third Bank lain?
~CaliGirl:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Fifth Third Bank mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~CaliGirl diambil dari Fifth Third Bank masalah perkhidmatan pelanggannya yang berlaku pada November 17, 2017.