So, I recently decided to give Comcast another...
Comcast Ulasan pelanggan oleh pengguna GetHuman ~Frustrated dari November 27, 2017
Latar belakang kes ~Frustrated
GetHuman:~Frustrated - bolehkah anda memberitahu pelanggan Comcast kami yang lain kapan kes anda berlaku?
~Frustrated:Sure. Jam morning, pada November 19.
GetHuman:Adakah anda menghubungi Comcast, dan jika demikian, bagaimana?
GetHuman:Dan antara Comcast masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~Frustrated senarai masalah biasa Comcast)
~Frustrated:"Technical support" itulah sebabnya saya mencuba to call.
Ulasan ~Frustrated terhadap Comcast perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Comcast GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~Frustrated:So, I recently decided to give Comcast another try after about seven years because I could get a decent price. Suffice it to say I never got past the installation process. The first day, I get a call * hour and ** minutes into the 'guaranteed' window saying their tech was hung up at another job but they could reschedule for that afternoon. I refused, they said they would get another tech. An hour later I called back to find they changed the appointment window anyway. After a half hour on the phone, and talking to about * people, they rescheduled for another day. Again, the tech did not make it in the appointment window, which meant more calls to Comcast. When the tech did show up to the house an hour later, after a brief conversation (in which I did point out they were late), he says he needs to make a phone call. The tech sits in his van for ten minutes on the phone, and then drives off without saying anything further to me. When I called about this, they wanted to reschedule again fo
GetHuman:Mari kita mengukur pengalaman anda menghubungi Comcast. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Comcast?
~Frustrated:Saya memberi mereka four dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~Frustrated:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Comcast untuk mengatasi masalah anda dengan cepat dan berkesan?
~Frustrated:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Comcast lain?
~Frustrated:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Comcast mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~Frustrated diambil dari Comcast masalah perkhidmatan pelanggannya yang berlaku pada November 19, 2017.