Citibank Home Equity Loans: The Filipino guy who answered didn't know what...
Citibank Home Equity Loans Ulasan pelanggan oleh pengguna GetHuman ~freeflier1 dari November 21, 2017
Latar belakang kes ~freeflier1
GetHuman:~freeflier1 - bolehkah anda memberitahu pelanggan Citibank Home Equity Loans kami yang lain kapan kes anda berlaku?
~freeflier1:Yup. Jam middle of the night, pada November 12.
GetHuman:Adakah anda menghubungi Citibank Home Equity Loans, dan jika demikian, bagaimana?
GetHuman:Dan antara Citibank Home Equity Loans masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~freeflier1 senarai masalah biasa Citibank Home Equity Loans)
~freeflier1:"None of those really matches why I wanted to call Citibank Home Equity Loans that day." itulah sebabnya saya mencuba to call.
Ulasan ~freeflier1 terhadap Citibank Home Equity Loans perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Citibank Home Equity Loans GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~freeflier1:The Filipino guy who answered didn't know what I was talking about. He was overly, mechanically polite. Ridiculously polite. He gave me the number for the "Litigation" dept. This number was not the number I needed. I was trying to get the "Loss and MITIGATION dept.". That is the one for modifications on the loan. After several misunderstandings, the guy finally understood what I was going for and then gave me THIS number again, the ***-***-****, as he felt all satisfied in finally giving me the right one-------NOT. *When I first called, in the list of options, I picked "refinancing" since that was the closest option, I thought. That option proceeded to give me another number to call which was not the right dept either.**So I re-dialed the first number and picked the paying off the loan option, number *. That time, I got a live person, another Filipino guy, who was still in the wrong dept. He gave me the right number finally. *-***-***-**** and then I find out they're closed on weekends
GetHuman:Mari kita mengukur pengalaman anda menghubungi Citibank Home Equity Loans. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Citibank Home Equity Loans?
~freeflier1:Saya memberi mereka five dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~freeflier1:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Citibank Home Equity Loans untuk mengatasi masalah anda dengan cepat dan berkesan?
~freeflier1:Untuk itu saya katakan five daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Citibank Home Equity Loans lain?
~freeflier1:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Citibank Home Equity Loans mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~freeflier1 diambil dari Citibank Home Equity Loans masalah perkhidmatan pelanggannya yang berlaku pada November 12, 2017.