BB&T Bank: Bank has account frozen, is telling customer th...
BB&T Bank Ulasan pelanggan oleh pengguna GetHuman GetHuman-selah17 dari Disember 1, 2017
Latar belakang kes GetHuman-selah17
GetHuman:GetHuman-selah17 - bolehkah anda memberitahu pelanggan BB&T Bank kami yang lain kapan kes anda berlaku?
GetHuman-selah17:Yeah. Jam afternoon, pada November 22.
GetHuman:Adakah anda menghubungi BB&T Bank, dan jika demikian, bagaimana?
GetHuman:Dan antara BB&T Bank masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-selah17 senarai masalah biasa BB&T Bank)
GetHuman-selah17:"Account Access" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-selah17 terhadap BB&T Bank perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan BB&T Bank GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-selah17:Bank has account frozen, is telling customer they committed a crime because their account was violated by foreign criminals.
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 11/22/17?
GetHuman-selah17:On Christmas Eve, a woman who works for us was contacted by BB&T banks. She was called up to * times a since, bank claimed she gave information to foreign thieves who wired money into her account and took it out, twice. They went on the attack instantly, no questions, no customer service. This woman had her ID stolen, bank insisting she is a criminal- interestingly never called police themselves. Refusing to lift freeze on her account, we have tried to help her this week- BB&T gives everyone the run around, promises someone will call to take care of it, turns down appeal, only her taking an ' overdraft', accepting this stolen money as a loan will make them happy. They have threatened to steal her husband's work check themselves until all money is recovered and we believe them. This family will be homeless, evicted, their electricity turned off, a * year old grandchild homeless, and a woman ha already attempted suicide. NO ONE will listen, help and do anything but be seriously nasty with this crime victim. They continually insist this nice, working class female was some mastermind criminal- and she is the victim.We're already getting our money out, thankfully BB&T only has a few accounts of ours. We only stayed when Susquehanna left because we very much liked the people employed at our local branch. We thought we'd wait around and see what the new company was like. Now we know. It is despicable
GetHuman:Mari kita mengukur pengalaman anda menghubungi BB&T Bank. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah BB&T Bank?
GetHuman-selah17:Saya memberi mereka four dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-selah17:Saya akan memberi mereka three daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan BB&T Bank untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-selah17:Untuk itu saya katakan four daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan BB&T Bank lain?
GetHuman-selah17:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk BB&T Bank mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-selah17 diambil dari BB&T Bank masalah perkhidmatan pelanggannya yang berlaku pada November 22, 2017.