SafeLink: called samsung. they gave me this...
SafeLink Ulasan pelanggan oleh pengguna GetHuman ~skillzink dari November 28, 2017
Background on ~skillzink's case
GetHuman: ~skillzink - can you tell our other SafeLink customers when your case took place?
~skillzink: Yes I can. It was middle of the night, on November 26.
GetHuman: Did you reach out to SafeLink, and if so, how?
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
(Shows ~skillzink a list of common SafeLink problems)
~skillzink: "Setup service" was why I was trying to call.
~skillzink's review of SafeLink customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~skillzink: called samsung. they gave me this * -- ***-***-****. they gave me this tracfone * -- ***-***-****, but i think that's the * you can't get an option from the menu for "lost phone." some of those menu options don't even work. even the one for "other", press *, says that it's not a recognized response. however, they transferred me to a customer support safelink * & someone eventually picked up. total ** minutes but i got straightened out. i will lose my more than *,*** minutes unless i go buy a non-android, basic, tracfone & then the old number & minutes, contacts, etc., should transfer right to the new phone.
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
~skillzink: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~skillzink: I'd give them a four out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
~skillzink: For that I would say three out of five.
GetHuman: And finally- any advice for other SafeLink customers?
~skillzink: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk SafeLink mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~skillzink taken from his SafeLink customer service problem that occurred on November 26, 2017.