SafeLink: This service is a joke. The person has a heavy...

SafeLink Ulasan pelanggan oleh pengguna GetHuman ~Apolis Ross dari November 24, 2017

Background on ~Apolis Ross's case

GetHuman: ~Apolis Ross - can you tell our other SafeLink customers when your case took place?
~Apolis Ross: Yes. It was late at night, on November 19.
GetHuman: Did you reach out to SafeLink, and if so, how?
~Apolis Ross: I used the 800-378-1684 number I found for on the GetHuman SafeLink customer phone number page I was on: SafeLink Customer Service Phone Number
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
(Shows ~Apolis Ross a list of common SafeLink problems)
~Apolis Ross: "Overcharge/Strange charge" was why I was trying to call.

~Apolis Ross's review of SafeLink customer service

GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Apolis Ross: This service is a joke. The person has a heavy accent and one cannot understand anything they are saying and they are no help at all. They cannot help you and they cannot transfer you to tech support (***-***-****)who by the way is a joke because the service is automated and they only ask certain questions. All in all no help at all!!!!!
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
~Apolis Ross: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Apolis Ross: I'd give them a one out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
~Apolis Ross: For that I would say five out of five.
GetHuman: And finally- any advice for other SafeLink customers?
~Apolis Ross: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk SafeLink mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Apolis Ross taken from his SafeLink customer service problem that occurred on November 19, 2017.


2.08 of 5 stars | 685 reviews

~Apolis Ross's SafeLink Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like SafeLink, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with SafeLink in any way.

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