SafeLink: It is impossible to talk to a human, automated...
SafeLink Ulasan pelanggan oleh pengguna GetHuman ~Sheila Wedell dari November 27, 2017
Background on ~Sheila Wedell's case
GetHuman: ~Sheila Wedell - can you tell our other SafeLink customers when your case took place?
~Sheila Wedell: Sure. It was morning, on November 20.
GetHuman: Did you reach out to SafeLink, and if so, how?
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
(Shows ~Sheila Wedell a list of common SafeLink problems)
~Sheila Wedell: "Update account information" was why I was trying to call.
~Sheila Wedell's review of SafeLink customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sheila Wedell: It is impossible to talk to a human, automated system was all that I could get. The option I was looking for was not offered on the menu of options. What I was looking for was a way to let Safelink know that I miscalculated my annual earnings and I am no longer eligible for the service. How do I cancel so I am not penalized? Do I have to send the phone back? Can I keep the phone and just buy minutes? Frustration level is at ***% PLEASE HELP!
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
~Sheila Wedell: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sheila Wedell: I'd give them a two out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
~Sheila Wedell: For that I would say five out of five.
GetHuman: And finally- any advice for other SafeLink customers?
~Sheila Wedell: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk SafeLink mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Sheila Wedell taken from his SafeLink customer service problem that occurred on November 20, 2017.